Tech Support

Power Cycle Your Radio/Antenna, Home Routers/hubs, and Computer (turn it off then back on).

From time to time, any one of the links in the chain of the network equipment can become unhappy. This could be caused by power fluctuations from Sierra Power, Microsoft's Windows operating system, Virus Activity, Worms, any of the home routers, switches, or hubs, in the network, lightening or a number of other things.

One of the most basic trouble shooting techniques we use is to power cycle the system. Turn off the power to the whole system (don't forget your router if you have one) and start everything up from scratch. Make sure that you wait at least 10 seconds after powering down to let the internal power supplies time enough to discharge fully. Some self installed routers care as to what is powered up first. Start with our radio equipment on the roof, then the home router(s) then the computer. Allow 2 minutes between each. Most of the time a power cycle on our radio/antenna and your router will do the job.

 If the power cycling did not work then please contact us at 888-276-2626  - email us here